We are committed to delivering your orders in a timely and efficient manner. Our team processes all orders with care and ensures that items are packed securely to avoid any potential damage during transit.
Handling Time:
- All orders are processed and handled within 1-2 business days (excluding weekends and holidays). This includes packaging and preparing your items for shipment.
- For handmade products, handling times may be extended based on production schedules, typically ranging from 1-2 weeks. If there are any significant delays, we will inform you promptly via email.
Delivery Time:
- Once dispatched, estimated delivery times range from 2 to 9 business days, depending on the shipping destination within the U.S.
- For remote areas, delivery times may vary, but we strive to ensure your order arrives as quickly as possible.
- Delays during peak seasons (such as holidays) or due to external factors (such as weather conditions) may affect delivery times. We will notify you of any potential delays.
Order Processing:
- Upon receiving your order, we will send a confirmation email outlining your purchase details. Please review this email carefully and contact us immediately if there are any discrepancies.
- Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking number to help you monitor the status of your shipment.
Standard Shipping:
- We offer standard shipping on all orders, which typically takes around 5 business days to arrive, depending on your location. Please note that delivery times may be affected by external factors such as peak seasons or unexpected delays.
U.S. Shipping Rates:
- If your total order value exceeds $23.96, a shipping fee equivalent to 25% of the total order value will be applied.
- If your total order value is $23.96 or less, a flat shipping rate of $5.99 will be applied.
- We aim to offer competitive shipping rates while ensuring that your items are delivered safely and securely.
U.S. Tax Rates:
- For all U.S. orders, a sales tax of 12% will be applied to the total order value at checkout, ensuring compliance with state and local tax regulations.
Shipment Tracking:
- Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment online. This allows you to stay informed of your order’s journey from our warehouse to your doorstep.
Shipment Delays:
- If your order has not arrived within 5 business days of receiving your shipping confirmation email, please contact us with your full name, order number, and any other relevant information to help us investigate the delay. We are committed to resolving any issues and ensuring you receive your items as soon as possible.
Contact Information:
- If you have any questions or concerns regarding your shipment, please reach out to our customer service team. We are here to assist you with any inquiries or issues that may arise. We value your business and appreciate your understanding and support as we work to deliver the best possible service.
Thank you for choosing us! We look forward to serving you.